About Us

Municipal Services Bureau (MSB) has been contracted by the Hawaii State Judiciary to facilitate collection and payment processing of outstanding obligations owed to the Judiciary.

Municipal Services Bureau (MSB) offers outsourced third-party collection and call center services to government entities nationwide. In addition to the third-party debt collection and call center services, MSB operates as a financial services company for municipalities in billing, notification and payment processing of delinquent municipal fees and fines.

For additional information regarding MSB or for questions regarding account information and/or payments, please contact our office at 1-800- 616-0166, Monday – Friday, 8:00 AM to 12:00 AM EST and a representative will assist you.

This is an attempt, by a debt collector, to collect a debt, and any information obtained will be used for that purpose.

For NYC residents only - The New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-616-0166. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.

MSB conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.

© 2022 Gila, LLC d/b/a Municipal Services Bureau (MSB) is a registered ISO of Fifth Third Bank, N.A. Cincinnati, OH (NMLS #1127536). All rights reserved. The MSB logo is a registered service mark of Gila, LLC. Gila, LLC is a subsidiary of Navient Corporation. Navient Corporation and its subsidiaries, including Gila, LLC, are not sponsored by or agencies of the United States of America.

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