Contact Us

For questions regarding your account or to make a payment, please call us at 1-866-802-0053, Monday – Friday, 8:00 AM to 12:00 AM EST and a representative will assist you. You may also make a payment by selecting “Make Payment Now” from the left-hand menu or by mail to the address provided below.

Physical Address:

Pioneer Credit Recovery, Inc.
26 Edward Street
Arcade, NY 14009

Remit Payments and Correspondence to:

Pioneer Credit Recovery, Inc.
P.O. Box 345
Arcade, NY 14009

This is an attempt, by a debt collector, to collect a debt, and any information obtained will be used for that purpose.

For CA residents only - the Pioneer DFPI Debt Collection License number is 10451-99.

The Pioneer Nevada agency license numbers are CAX10034 and FCA10095. The Pioneer Nevada compliance manager certificate number is CM12079.

For NYC residents only - the New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-836-2442. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.

Pioneer conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.

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© 2024 Pioneer Credit Recovery, Inc. (NMLS #951914) All rights reserved. Pioneer Credit Recovery, and the Pioneer Credit Recovery logos are registered service marks of Pioneer Credit Recovery, Inc. Pioneer Credit Recovery, Inc. is a subsidiary of Navient Corporation. Navient and its subsidiaries, including Pioneer Credit Recovery, Inc., are not sponsored by or agencies of the United States of America.

WARNING – This system may contain U.S. Government information, which is restricted to authorized users ONLY. Unauthorized access, use, misuse, or modification of this system or of the data contained herein or in transit to/from this system is prohibited and constitutes a violation of Title 18, United States Code, Section 1030, and may subject the individual to criminal and civil penalties. This system and equipment are subject to monitoring to ensure proper performance of applicable security features or procedures. Such monitoring may result in the acquisition, recording, and analysis/auditing of all data being communicated, transmitted, processed, or stored in this system by a user. If monitoring reveals possible evidence of criminal activity, such evidence may be provided to Law Enforcement Personnel. ANYONE USING THIS SYSTEM EXPRESSLY CONSENTS TO SUCH MONITORING AND RECORDING.