Contact Us

For questions regarding your account or to make a payment, please call us at 1-800-616-0166, Monday – Friday, 8:00 AM to 12:00 AM EST and a representative will assist you. You may also make a payment by selecting “Make Payment Now” from the left-hand menu or by mail to the address provided below.

Physical Address:
Municipal Services Bureau
325 Daniel Zenker Drive
Suite 3
Horseheads NY 14845

Remit Payments and Correspondence to:
Municipal Services Bureau
P.O. Box 389
Arcade, NY 14009

File a Dispute

Our commitment to compliance helps us anticipate and proactively address regulatory requirements.

To file a dispute, please call our office at 1-800-616-0166 or email us by clicking the link below. To help us quickly resolve your concerns, please provide your name, reference number from the notice you received, the reason for your dispute and a best contact number to reach you.

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