Contact Us

For questions regarding your account or to make a payment, please call us at 1-800-616-0166, Monday – Friday, 8:00 AM to 12:00 AM EST and a representative will assist you. You may also make a payment by selecting “Make Payment Now” from the left-hand menu or by mail to the address provided below.

Physical Address:
Municipal Services Bureau
325 Daniel Zenker Drive
Suite 3
Horseheads NY 14845

Remit Payments and Correspondence to:
Municipal Services Bureau
P.O. Box 389
Arcade, NY 14009

File a Dispute

Our commitment to compliance helps us anticipate and proactively address regulatory requirements.

To file a dispute, please call our office at 1-800-616-0166 or email us by clicking the link below. To help us quickly resolve your concerns, please provide your name, reference number from the notice you received, the reason for your dispute and a best contact number to reach you.

This is an attempt, by a debt collector, to collect a debt, and any information obtained will be used for that purpose.

For NYC residents only - The New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-616-0166. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.

MSB conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.

© 2022 Gila, LLC d/b/a Municipal Services Bureau (MSB) is a registered ISO of Fifth Third Bank, N.A. Cincinnati, OH (NMLS #1127536). All rights reserved. The MSB logo is a registered service mark of Gila, LLC. Gila, LLC is a subsidiary of Navient Corporation. Navient Corporation and its subsidiaries, including Gila, LLC, are not sponsored by or agencies of the United States of America.

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